Exchanges and Store
Credit: Merchandise may be returned for size exchange or store
credit within 7 days (one week) from the time you receive your order. You do
pay for the shipping when you exchange or use your store credit but
we do not charge a restocking fee for exchanges or store credit.
Items returned more than 7 days after you receive your order are not
eligible for exchange or store credit.
Do
you give refunds?
Refunds:
Merchandise may be returned for refund within 7 days (one week)
from the time you receive your order. Shipping charges are not refundable and are not included in the amount of
your refund. If you do not want to exchange your item and
do not want store credit, there is a 20% re-stocking fee
charged
on merchandise returned for refund. Items returned more than 7 days after you receive your order
are not eligible for refund.
Is everything returnable?
No. By law, Hosiery, stockings,
pantyhose, panties, thongs, and G Strings are not returnable. Store credit is not available for costumes. Costumes are size
exchange only. Rhinestone jewelry items are not returnable.
Do I need a Return
Authorization Number?
No, you don't.
However, you must contact us to let us know that you want to
return or exchange an item. You will be provided with
instructions on how to make your return. All merchandise
exchanges and returns are handled through our warehouse and
merchandise returned to our business office will not be accepted.
We are not responsible for
merchandise shipped to the wrong address.
international
customers:
You are responsible for customs fees, taxes,
duties, tariffs, etc. Do not ask us to send merchandise marked as "gift" as this
violates US customs regulations.
How much is shipping?
Shipping in $8.00 for US orders, $20.00 for Canada, and $30.00 for
all other countries. This is for USPS Priority or UPS, Fedex
Ground. International customers are responsible for any customs
charges, duties, tariffs, etc imposed by their country.
How long will it take to receive my order?
For US Customers:
All US orders are usually shipped direct from the
manufacturer's warehouse via UPS or Fedex within 2 business days unless
the item ordered is on backorder.
Most orders deliver within 7-10
business days. You will be notified if an item
is discontinued or on backorder as soon as our warehouse notifies us
that there is a problem.
We are usually informed about a backorder
within 24-48 hours. You will have the option of removing that
item from your order or waiting for it to come in.
For International Customers:
International orders are not shipped direct from the
manufacturer's warehouse and require an additional 7-10 business days
for processing.
International order are currently
shipped via USPS Global Express and are received by the customer with
2-3 weeks.
International customers are
responsible for any customs feed, duties, taxes or tariffs imposed by their
country.
You will be notified if an item
is discontinued or on backorder as soon as our warehouse notifies us
that there is a problem. We are usually informed about a backorder
within 24-48 hours. You will have the option of removing that
item from your order or waiting for it to come in.
privacy
policy:
We do not use your personal information for anything other than processing
and shipping your order.
security:
We do not store any sensitive information beyond the time needed to process
your order. All aspects of our site have PCI status and have been "Verified by
Visa" as secure.
Chargeback Abuse Policy:
In the event that a chargeback is placed on a
purchase, we reserve the right to report the incident for inclusion in a
chargeback abuser database. The information reported will include name, email
address, order date, order amount, IP address, full address, and phone number.
Chargeback abusers wishing to be removed from the database shall make payment
for the amount of the chargeback + $50 for processing fees.
