Shipping in $8.00 for US orders, $20.00 for Canada, and $30.00 for
all other countries. This is for USPS Priority or UPS, Fedex
Ground. International customers are responsible for any customs
charges, duties, tariffs, etc imposed by their country.
How long will it take to receive my order?
For US Customers:
All US orders are usually shipped direct from the
manufacturer's warehouse via UPS or Fedex within 2 business days unless
the item ordered is on backorder.
Most orders deliver within 7-10
business days. You will be notified if an item
is discontinued or on backorder as soon as our warehouse notifies us
that there is a problem.
We are usually informed about a backorder
within 24-48 hours. You will have the option of removing that
item from your order or waiting for it to come in.
For International Customers:
International orders are not shipped direct from the
manufacturer's warehouse and require an additional 7-10 business days
for processing.
International order are currently
shipped via USPS Global Express and are received by the customer with
2-3 weeks.
International customers are
responsible for any customs feed, duties, taxes or tariffs imposed by their
country.
You will be notified if an item
is discontinued or on backorder as soon as our warehouse notifies us
that there is a problem. We are usually informed about a backorder
within 24-48 hours. You will have the option of removing that
item from your order or waiting for it to come in.
What is your return policy?
Exchanges and Store
Credit: Merchandise may be returned for size exchange or store
credit within 10 days from the time you receive your order. You do
pay for the shipping when you exchange or use your store credit but
we do not charge a restocking fee for exchanges or store credit.
Shipping charges are not refundable and are not included in the amount of
your store credit.
Do
you give refunds?
Refunds:
Shipping charges are not refundable and are not included in the amount of
your refund. If you do not want to exchange your item and
do not want store credit, there is a 20% re-stocking fee
on merchandise returned for refund.
Is everything returnable?
No. By law, Hosiery, stockings,
pantyhose, panties, thongs, and G Strings are not returnable. Store credit is not available for costumes. Costumes are size
exchange only. Rhinestone jewelry items are not returnable.
Do I need a Return
Authorization Number?
No, you don't.
However, you must contact us to let us know that you want to
return or exchange an item. You will be provided with
instructions on how to make your return. All merchandise
exchanges and returns are handled through our warehouse and
merchandise returned to our business office will not be accepted.
We are not responsible for
merchandise shipped to the wrong address.
How do I pay for my order?
We accept VISA, Mastercard, Discover, American Express,
and PayPal. We no longer accept checks or money orders. We accept debit
cards as long as it says VISA, Mastercard, Discover, American Express,
or PayPal on the card.
How will the purchase appear on
my credit card?
Harlot Charlotte is the
lingerie sub-division of Wild Child Clothing.
Charges to your credit card will appear as Wild Child Clothing.
Why was my credit card declined?
The most common reason for a credit card to be declined is "AVS
Mismatch". The order form requires the credit card billing
address. The billing address is the address at which you receive
your credit card statement or bill. This may or may not be the same as
your street address.
I don't want to use a credit card. How do I place an order?
You can pay with Paypal. Be
sure to include the additional amount for shipping in your total.
We will also need your shipping address, email address and telephone
number so that we can contact you about your order if necessary.
I don't have a PayPal account!
What do I do?
We will accept orders over the
telephone but prefer to have a paper trail of your order either
through the shopping cart or through the PayPal system.
What do you do with my personal information?
Your personal information is only used for processing and shipping
your order. Credit card numbers are automatically deleted from our
system after 30 days. We do not send unsolicited email. We do not
maintain an email data base so your email address will never be sold or
used for any purpose other than processing your order or answering your
questions.
Teresa is our "Customer Service Diva" and she can be contacted at
405-850-3710. If she is not available, please send us an email or leave your name,
email address and
message and she will either return your call or answer your question via
email.
